The GoLogica Oracle Customer Care and Billing (CC&B) Training is designed to equip professionals with in-depth knowledge and hands-on expertise in Oracle CC&B, a powerful customer information system used by utilities and service providers. The course covers essential modules, functionalities, and best practices to ensure efficient customer service and effective billing operations.

It is intended for consultants carrying out CC&B deployments, business analysts, software developers, system administrators, and IT specialists working with utility billing solutions. Expert-led instruction, updated curriculum, practical exercises, flexible learning options, certification assistance, and 24/7 support are all crucial components of training.


The course modules cover an introduction to Oracle CC&B, system architecture, customer management, account creation and maintenance, customer service agreements, billing and invoicing, billing process flow, adjusting rates and pricing, invoice generation and distribution, payments and collections, payment processing, late payments and collections, adjustments and refunds, system administration and integration, and troubleshooting and system optimization.